How to Make the Most of These Resources
Maximize your learning with these proven strategies
Take Notes
Keep a notebook or digital document to jot down key insights, actionable tips, and ideas from each resource you explore.
Set Specific Goals
Identify specific skills you want to improve and focus on resources that directly address those areas of development.
Practice Regularly
Apply what you learn through hands-on labs, virtual machines, or practice scenarios to build confidence.
Create a Schedule
Dedicate regular time each week to explore new resources, review key concepts, and develop your skills systematically.
IT Support Training Resources
Curated free training videos and courses to help you master IT support, from Google and IBM certifications to hands‑on troubleshooting.
Video Player
Google IT Support
Official Google training to prepare you for an entry‑level IT support role
Technical Support Fundamentals
The first course in the Google IT Support Certificate. Covers hardware, the Internet, software, troubleshooting, and customer service.
IBM IT Support
Enterprise‑grade training from IBM for IT support and infrastructure roles
IBM IT Support – Complete Course
Full IBM IT Support Technician course covering enterprise support, infrastructure, and service management.
IT Support Expert – 10‑Hour Crash Course
Accelerated IT support training from VEP Tech Academy covering technical support fundamentals, troubleshooting, and helpdesk operations.
IT Support Training Series
Hands‑on, step‑by‑step training from Jobskillshare – perfect for building real‑world skills
Day 1 – Domain Controllers & Foundations
Covers training concepts, domain controllers, and foundational IT support topics.
Day 2 – Active Directory & Group Policy
Focuses on Active Directory, Group Policy, and essential Windows administrative tools.
Day 3 – Office 365 & Outlook Basics
Covers Office 365 administration and Outlook basics, essential for modern IT support.
Day 4 – Exchange, File Sharing & Imaging
Dives into Exchange, browser support, file sharing, PDQ deployment, and imaging.
More Learning Opportunities
Continue your IT support education with these additional options
Recommended Books
- The Practice of System and Network Administration – Thomas A. Limoncelli
- CompTIA A+ Certification All‑in‑One Exam Guide – Mike Meyers
- IT Support Handbook – Mike Halsey
Online Courses
- Google IT Support Certificate (Coursera)
- IBM Technical Support Certificate (Coursera)
- CompTIA A+ (Udemy / LinkedIn Learning)
Professional Communities
- r/ITSupport on Reddit
- IT Support Professionals on LinkedIn
- Help Desk Institute (HDI) Community
Practice & Labs
- TryHackMe – IT & security labs
- Microsoft Learn – free Azure & Windows training
- Packet Tracer – networking simulation